Terms of Service

You may use the Service to build, test, and operate applications and automations for lawful business purposes. You retain full ownership of the data you store via the API.

Each plan includes a monthly allowance of memory operations (stores, searches, and deletes combined). Operations are counted at midnight UTC on the first day of each billing month. Unused operations do not roll over.

Exceeding your plan quota will result in API requests returning HTTP 429 (Too Many Requests) until the quota resets or you upgrade your plan. We will send an email warning at 80% and 100% of quota usage.

You must not use the Service to:

• Store, process, or transmit personal data in violation of applicable law, including GDPR and national data protection laws
• Store special categories of personal data (GDPR Art. 9) — including health data, biometric data, or criminal records — without implementing appropriate safeguards and notifying us in advance
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Circumvent or attempt to circumvent rate limits, quotas, or authentication
• Use the Service for any unlawful purpose, including generating, storing, or distributing illegal content
• Probe, scan, or test the vulnerability of our systems without prior written consent
• Resell or sublicense API access without our prior written consent
• Use the Service to build a product that directly competes with retainr using our own infrastructure

We reserve the right to throttle or suspend accounts exhibiting abusive traffic patterns (e.g., request flooding, intentional quota gaming) even within paid plan limits, with prior notice where possible.

The Free plan is available indefinitely with no payment required and includes 1,000 memory operations per month. We may modify free plan limits with 30 days' notice. We may discontinue the free plan entirely with 60 days' notice, during which you will have the opportunity to export your data or upgrade.

Paid plans are billed monthly in EUR via Stripe. Prices are listed at retainr.dev/pricing. All prices are exclusive of VAT. Applicable VAT will be added at checkout based on your billing address.

Subscriptions renew automatically on the same date each month unless cancelled. You authorise us to charge your payment method on file for each renewal.

You may upgrade your plan at any time; the higher-tier quota applies immediately and you are charged a pro-rated amount for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.

14-day cooling-off right (EU consumers): If you are an individual consumer in the EU and you purchased a paid plan for the first time, you have the right to withdraw from the contract within 14 days of purchase under the EU Consumer Rights Directive (2011/83/EU), provided you have not materially used the Service. To exercise this right, contact us at [email protected] within 14 days.

For business customers, or after the cooling-off period, subscription fees are non-refundable except where required by applicable law or where we have failed to deliver the Service as described. We assess refund requests case by case.

If a payment fails, we will retry up to three times over seven days. If payment remains unsuccessful after retries, your account will be downgraded to the Free plan. Your data is retained for 30 days, during which you may settle the outstanding balance and restore access. After 30 days, we may delete data associated with the lapsed subscription.

We may change pricing with at least 30 days' advance notice by email. The new price takes effect at your next renewal after the notice period. If you do not accept the new price, you may cancel before the renewal date.

You retain full ownership of all data you submit to the Service, including memory payloads, user identifiers, and API request content (“Customer Data”). We do not claim any intellectual property rights over Customer Data.

You grant us a limited, non-exclusive licence to store, process, and transmit Customer Data solely to provide and improve the Service as described in these Terms and our Privacy Policy.

To the extent Customer Data contains personal data of end-users and you are subject to GDPR, you are the data controller and we act as your data processor. Our data processing obligations are set out in our Privacy Policy, which constitutes our Data Processing Agreement for the purposes of GDPR Art. 28. Customers who require a separately signed DPA should contact [email protected].

We do not use Customer Data to train, fine-tune, or evaluate machine learning models, including our embedding models. Memory payloads are processed solely to generate vector representations for your semantic search queries.

You may export all your memories at any time via the API (GET /v1/memorieswith pagination). On account termination, you have 30 days to export your data before it is deleted.

You may cancel your subscription and close your account at any time via the dashboard or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining portion of the period (subject to the 14-day cooling-off right in section 5.4).

We may suspend or terminate your account immediately if:

• You breach these Terms and fail to remedy the breach within 7 days of written notice
• You engage in prohibited use (section 4.3) or abuse the Service
• We are required to do so by law or a court order

We may terminate the Service entirely with 60 days' written notice. In such case, all prepaid fees for the period after termination will be refunded pro rata.

Upon termination, your right to use the Service ceases immediately. You have 30 days to export your data via the API. After 30 days, all Customer Data is permanently deleted, except for billing records retained as required by law (section 7 of the Privacy Policy).

We may add, modify, or remove features. We will provide at least 14 days' notice for changes that materially reduce core functionality.

We may update these Terms by posting the revised version on this page with an updated date. For material changes, we will notify you by email at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept, you may terminate before the effective date.

These Terms are governed by and construed in accordance with the laws of the Czech Republic, European Union, without regard to conflict of law principles. Where applicable, EU consumer protection law applies in addition.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Czech Republic. For consumers, you may also bring proceedings in the courts of your country of residence within the EU.

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers at: https://ec.europa.eu/consumers/odr. Our email for ODR purposes is [email protected]. We are not obliged to participate in alternative dispute resolution but will consider it in good faith.

Before initiating any formal dispute process, you agree to contact us at [email protected] and give us 30 days to resolve the issue informally.